ryguy

iTrader: (1)

Well, I contatced Dell via their chat service because my Blu-Ray drive in my laptop wasnt working. The dude took control of my computer and fixed it, but look at this convo.

Copy Print Exit
12:51:12 PM System You are now being connected to an agent. Thank you for using Dell Chat

12:51:12 PM System Connected with Gaurav_154344

12:51:22 PM Gaurav_154344 Thank you for contacting Dell Technical Support. My name is Gaurav and my rep ID number is 154344. How may I assist you today?

12:52:59 PM Ryan Lorance Hi, I had a technician come by to replace the system board on the inspiron 1520 i bought less than a month ago and now the blu-ray drive won't work. I put the disk in and it will spin it, but the drive doesnt show up in My Computer. In the device manager it says there is no driver for it, but on Dell's website there is no driver for me to download for it

12:53:30 PM Ryan Lorance so basically i was wondering if you could give me a link to the driver i need

12:54:32 PM Gaurav_154344 Thank you for the information. I’ll be glad to assist you. Please give me 2 to 3 minutes to pull up your account information. 12:54:36 PM Ryan Lorance okay

12:54:36 PM Gaurav_154344 Also, may I have your telephone number, along with the area code to update our records? 12:54:48 PM Ryan Lorance yes, it's 219-xxx-4372

12:57:27 PM Gaurav_154344 Please give me a moment

12:57:32 PM Ryan Lorance okay

1:03:48 PM Gaurav_154344 I really apologies that the tools are down and it is taking time.

1:03:53 PM Gaurav_154344 I understand your concern and I will personally attend to your matter. I assure you that i will do my best to provide you quality service.

1:04:09 PM Gaurav_154344 Can you please confirm the name as it appears on the account?In whose name the computer was bought initially?

1:04:35 PM Ryan Lorance um, the name on the account is xxxx 1:04:47 PM Ryan Lorance if not it's xxxx or Ryan

1:05:03 PM Gaurav_154344 Yes.
1:09:33 PM Gaurav_154344 Thank you for staying online. I appreciate your patience.

1:10:09 PM Ryan Lorance no problem

1:10:33 PM Gaurav_154344 As per the records with me you have an Inspiron I1520, with Windows VISTA installed as an operating system on it. Am I correct?

1:10:41 PM Ryan Lorance yes

1:12:05 PM Gaurav_154344 I would also like to inform you that the warranty on your system will expire on 2008-11-08 .

1:12:17 PM Ryan Lorance okay

1:12:59 PM Gaurav_154344 we have a software available that would allow me to assist you remotely. If I have the permission, I can go ahead and guide you through the steps for downloading the same. Would you like to try it?

1:13:25 PM Ryan Lorance yeah sure, so you would just install the driver for me then?

1:14:54 PM Gaurav_154344 Please do not worry, I will do the required for you.

1:14:57 PM Ryan Lorance okay

1:15:09 PM Gaurav_154344 Please open this link http://support.dell.com/support/topi...=us&l=en&s=gen

1:15:24 PM Ryan Lorance okay

1:16:14 PM Gaurav_154344 This session will get disconnected but we would be able to reconnect as soon as i have your screen open.

1:16:24 PM Gaurav_154344 Please wait for me to give you a code that you can put in the box and click go.

1:16:43 PM Ryan Lorance ok

1:17:39 PM Gaurav_154344 The code is 191874. Please put this code in the search box and click on go.

1:18:52 PM Ryan Lorance okay

1:20:02 PM Ryan Lorance okay

1:20:14 PM Gaurav_154344 Great

1:41:26 PM Gaurav_154344 Ryan,Do you think that the issue is resolved now?

1:41:43 PM Ryan Lorance yes i do believe the issue is resloved, thanks a lot

1:42:01 PM Gaurav_154344 Do you know somthing?

1:42:21 PM Gaurav_154344 is the first chat that did not get disconnected while initiating a dell connect session.

1:42:47 PM Gaurav_154344 You must be a very lucky person.

1:42:59 PM Ryan Lorance lol awesome, i must be

1:43:16 PM Gaurav_154344 : )

1:43:20 PM Ryan Lorance but thanks again for your help

1:43:22 PM Gaurav_154344 I'll give you a case number by the end Of this session.so when ever you think that you would need assistance you can contact dell by initiating a chat session or by dialing a toll free "1-800-624-9896".You can refer to the same case number too.

1:43:25 PM Ryan Lorance ok

1:43:37 PM Gaurav_154344 Please stay online for 2-3 minutes while I generate the case number for today's interaction. It would be of help to you for future assistance and contact with Dell Technical Support.

1:43:40 PM Ryan Lorance sure

1:44:22 PM Gaurav_154344 Thank You. You might want to get yourself some coffee !

1:44:59 PM Ryan Lorance lol i dot much like coffee

1:45:42 PM Gaurav_154344 Really.life is difficult without coffee here.

1:46:21 PM Ryan Lorance no coffee? what kind of company doesnt give their employees coffee

1:46:32 PM Gaurav_154344 I am in India and its 1:16 AM (you can call it morning or midnight)

1:46:41 PM Ryan Lorance lol i figured

1:46:47 PM Ryan Lorance but theres no coffee in india?

1:46:57 PM Gaurav_154344 We have coffee machines all over the place 1:47:12 PM

Gaurav_154344 Can't do without them 1:47:14 PM Ryan Lorance ooooh lol ok i misunderstood you

1:47:23 PM Ryan Lorance i thought you meant coffee wasnt avaliable to you

1:47:42 PM Gaurav_154344 We have lots

1:48:27 PM Gaurav_154344 What kind of music do you listen to?

1:48:47 PM Ryan Lorance anything really

1:49:18 PM Ryan Lorance except some rap, i like old school rap but not a lot of the new stuff

1:49:30 PM Ryan Lorance but my favorite is alternative

1:49:35 PM Ryan Lorance what you listenin to

1:50:37 PM Gaurav_154344 I have an alternate rock band here.

1:51:02 PM Gaurav_154344 Its called "Conspiracy of the Egg"

1:51:11 PM Ryan Lorance haha thats awesome

1:51:23 PM Gaurav_154344 The last band that we covered was Hinder.

1:51:32 PM Gaurav_154344 Its a funny name

1:51:37 PM Ryan Lorance lips of an angel?

1:52:42 PM Gaurav_154344 Yes

1:52:52 PM Gaurav_154344 Get Stoned

1:53:01 PM Gaurav_154344 Better then me

1:53:03 PM Ryan Lorance haha yeah

1:53:19 PM Gaurav_154344 We played all of them

1:53:23 PM Gaurav_154344 Its a good band

1:53:33 PM Ryan Lorance hey i hate to cut this conversation short but i have got to be getting to work, do you have that case #?

1:54:18 PM Gaurav_154344 I'll take 30 seconds more.

1:54:25 PM Ryan Lorance oooh ok no problemo

1:55:12 PM Ryan Lorance by the way is it okay for me to close go to assist now

1:55:23 PM Gaurav_154344 Yes.

1:55:48 PM Gaurav_154344 Thank you for staying online. I have included your Case Number # 181093634 to reference our interaction today. Please keep this on file; it will assist you when contacting
Dell.

1:56:03 PM Gaurav_154344 Is there anything else regarding your Dell system that you need help with?

1:56:11 PM Ryan Lorance nope not right now

1:56:27 PM Gaurav_154344 Are you satisfied with the level of service provided to you on this interaction?

1:56:34 PM Ryan Lorance i am satisfied

1:56:52 PM Gaurav_154344 Thank You.Thank you for contacting Dell Technical Support and allowing me the opportunity to assist you. If you still feel that there are additional DELL Hardware related concerns that need to be addressed, please contact us again at 1-800-624-9896 or Click on "Chat with Technical Support" at the following web page and enter the Service Tag http://support.dell.com/support/topi...=19&l=en&s=dhs
1:56:59 PM Gaurav_154344 Thank you for contacting Dell Technical Support.Have a great day.

1:57:02 PM
Ryan Lorance thanks again dude, rock on

1:57:17 PM Gaurav_154344 : )

1:57:22 PM Gaurav_154344 Bye 1:57:24 PM Ryan Lorance bye

And when he was controlling my computer, be brought up word pad and was talking to me. He was like "if this fixes it im demanding a promotion from my boss" lol.

jaronervin

That is awesome... I wish my Dell calls went like that!

Ayuaddict

i went ahead and edited your post a bit because it was hard to read.

thats convo was cool btw.

Fries

sweeeet hahah I wish my computer could get trouble shooted by a Indian rock star!

ryguy

iTrader: (1)

lol when he brought up word pad and was talking to me with that on my computer he was using a lot of shorthand and emoticons and kept calling me "dude" lol. It was nice for a change i guess.